Fusion splicer servicing & repair
Our commitment to you doesn’t end once you've purchased your equipment. Our engineers are ready to deliver after-sales support and answer any queries you have. We also offer a number of service options to ensure your Fujikura product is always working flawlessly.
We give your splicer the care it deserves.
Regular servicing keeps your splicer delivering outstanding results and extends its lifespan. Our engineers are the experts at ensuring your splicer gets the best care.
Our fusion splicers are precision instruments and giving them the care they deserve will mean they deliver the results you need for a long time.
The service lab at our European HQ in Chessington, UK, is staffed by a team of specialist engineers who receive regular training at our offices in Japan. There’s no one better qualified to look after your splicer than us.
We recommend getting your splicer serviced once every 12 months.
Annual Service
Every annual service from Fujikura includes:
Optimisation of splicer performance
Comprehensive list of tests and adjustments
Estimate vs Actual splice loss correlation checks
Electrode replacement, calibration and stabilisation
Calibration of all motors
Firmware upgrades
Electrical safety checks
A full service report provided by the engineer
Certificate of conformity
Cleaning of equipment and carry case
WHY GET YOUR EQUIPMENT SERVICED AT FUJIKURA?
All service and repair work is carried out by factory-trained engineers
Standard repair labour included in service costs
We keep your equipment working at its best and increase its life span
We have unrivalled turnaround times
Warranty period on repairs
Option of a hire machine capped at a single low price
Our large on-site warehouse is fully stocked with parts
Service Plan and Service Plan +
Enjoy peace of mind with a Fujikura Service Plan for your splicer
Minimise your downtime and keep your splicer in perfect working condition with a Service Plan or Service Plan + package.
Service Plan and Service Plan + cover the cost of your splicer’s annual service, including labour and any parts. Our service plans also apply to any repairs your splicer might need – so if your splicer gets damaged, you can send it back to us for repair without having to worry about the cost.
All service and repair work is carried out by our factory-trained engineers at our European service centre in Chessington, UK, using specifically tailored tools and factory parts.
Is a Service Plan right for me?
When you take out a Fujikura Service Plan or Service Plan +, you'll benefit from:
- Priority in the repair queue and an immediate fix where possible.
- No labour charges for annual services and repairs
- Cost of parts included (Service Plan + only - some exclusions apply)
- Discounted service
- Free return delivery of your splicer
- Telephone support
- A replacement machine for the duration of your service (Service Plan + only). Includes additional charge, capped at £249.
- Site visit (Service Plan + only)
Investing in a service plan for your Fujikura equipment gives you and your team the freedom to do more, reducing project delays and avoidable errors.
To take advantage of a Fujikura service plan, please contact us at:
